FAQ’S

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How do I register with My Movie Show?

Click on the 'Register' link on the homepage of My Movie Show. Enter your full name, Email id., contact number, password and click on 'Submit' and you are registered with us.

Is it necessary to register for booking tickets?

Yes Registration is mandatory to view the ticket availability and book the tickets. since it would allow you to view your entire booking history and avail the exciting offers.

Why am I being asked for my Mobile number?

Well, the simplest reason being that it is for the security of your transaction and also the movies coordinator will check your mobile number to confirm your payment.  

What are the benefits of registering on the site?

By registering, you get access to your booking history on the site. You can also opt to get information on special offers.

I have forgotten my password, how do I proceed?

On the My Movie Show home page, In the login box on the top right bottom corner, click on the Forgot Password link, enter your registered mail address and the password will be emailed to you on the email address registered with us.

Can I choose my seat at the cinema?

Absolutely, this is one of the most beneficial features we offer so that our customers have a good ticketing experience. You have the choice of selecting or changing your seats at every step of the transaction. This facility is available to only those venues that offer seat selection.

How many tickets can I book in one transaction?

You are allowed book multiple no of tickets at the time. The maximum quantity of tickets available may vary from time to time. Incase you wish to book bulk tickets, please feel free to contact our support team.

Will my movie tickets be delivered after my booking is completed?

Your movie tickets are confirmed and paid for, and need to be collected from the box office at the cinema. You can visit the cinema at any time before the show and collect your tickets from the box office.

I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?

It is not a problem, Please contact our support team. They will help you with that.

Can I change my seat numbers?

Unfortunately, Sorry. It is not possible to change the seat numbers of a ticket once booked

Can I change the show time that I have booked for?

Once a ticket is booked, it is deemed as sold and there is no privilege to revise the booking details.

Can we cancel or replace our tickets?

As per cinema policy, once a ticket has been paid for, it is deemed sold. It cannot be replaced or cancelled. But you can call the customer support number, we will look into another way to solve your issue.

The refund has still not been credited in my credit card account

As per our company policy, we send a reverse request to the bank by the end of the day. Depending on each bank's policy, it can sometimes take up to 7 working days for the reversal to take effect.

What browser works best with My Movie Show?

Our website currently supports IE(version 7+ ), Mozilla Firefox, Google Chrome, Apple Safari, Opera and are adding support for other browsers as well.

Does this site use cookies?

Cookies help us customize our site to our customers' requirements, and offer a more personalized service.

I haven't received an email confirmation. What do I do?

Sometimes emails are not received by customers due to spam filtering from their ISP's. Once you have purchased a ticket, you can log back into your account at any stage to re-print your tickets